Terms of Service

1. Parties and scope

These Terms of Service ("Terms") are a binding agreement between you, the entity subscribing to one or more modules or integrations (the "Customer"), and Sabeemod d.o.o., a limited liability company registered in Montenegro under CRPS number 4-0089321/7, PIB 02845619, with registered office at ul. Vaka Đurovića 8, 81000 Podgorica, Crna Gora, represented by its director Stefan Radović ("Sabeemod", "we", "us"). The commercial name used on the storefront is Sabeemod. These Terms cover the use of every module, extension, connector, dashboard, report, API and website published by Sabeemod under the sabeemod.org domain and any subdomain thereof (collectively, the "Service").

2. Relationship with SabeeApp Kft.

SabeeApp Kft. is the Hungarian company that develops and operates the SabeeApp property management system. The word "SabeeApp" as used across the Service is a factual reference to the third-party PMS with which our modules interoperate, through the official public application-programming interface published and documented by SabeeApp Kft.

3. Nature of the Service

The Service consists of software-as-a-service modules, extensions and connectors that are installed inside a boutique workspace hosted by Sabeemod and that communicate with the Customer's SabeeApp account via that account's own credentials. The Service is complementary and does not replace the SabeeApp PMS itself. The Customer must maintain a valid, active and paid-up subscription to SabeeApp at all times during the term of this agreement. If the SabeeApp subscription is cancelled, suspended or downgraded to a plan that does not include API access, the Service will stop functioning without recourse against Sabeemod.

4. Formation of the contract

The contract is formed when the Customer confirms an order on the checkout page and Sabeemod acknowledges receipt of that order by email. No paper signature is required. Each additional module ordered later forms an amendment to this same contract, subject to the same Terms in force on the day of that additional order. The Customer represents that the individual placing the order has authority to bind the legal entity named on the invoice.

5. Fees, invoicing and taxes

Prices are quoted in euro (EUR), exclusive of value-added tax, and are billed monthly in advance from the day following the end of the first included month. Invoices are issued electronically on the first business day of each month and are payable within fifteen (15) calendar days from the invoice date, by SEPA credit transfer, by SEPA direct debit or by a supported card payment. The Customer is responsible for declaring and paying any reverse-charge value-added tax in its own jurisdiction where the applicable EU rules require. Overdue invoices accrue statutory interest at the rate set by the European Central Bank plus eight (8) percentage points, without prior notice being required, in accordance with Directive 2011/7/EU.

6. Term, renewal and termination

Each module subscription is entered into for successive one-month terms, tacitly renewed. Either party may terminate any module subscription with fifteen (15) days' prior notice, effective at the end of the then-current monthly term, by opening a termination ticket in the workspace or by written notice to support@sabeemod.org. Termination of one module does not affect the other subscriptions. Sabeemod may terminate the entire contract with immediate effect in the event of unpaid invoices past thirty (30) days, of breach of the Acceptable Use Policy, or of insolvency proceedings opened against the Customer.

7. First-month inclusion

The first calendar month of every new module subscription is included in the annual plan and is not invoiced. This first-month inclusion is provided as an operational convenience. If the Customer cancels a module within the first month, no invoice is generated for that module and no further amount is owed. First-month inclusion applies only to the first activation of a given module by a given legal entity.

8. Customer obligations

The Customer undertakes to maintain the confidentiality of its workspace credentials, to keep its billing details up to date, to comply with the Acceptable Use Policy, to answer support requests concerning API misuse within five (5) business days, and to notify Sabeemod without undue delay of any security incident, of any change of legal entity or of any material change in the SabeeApp environment (migration to a different SabeeApp instance, upgrade of the SabeeApp plan). The Customer remains the controller of the personal data processed inside its SabeeApp environment; Sabeemod acts as a processor within the meaning of the Data Processing Addendum published on the /dpa page.

9. Service levels

Sabeemod targets ninety-nine point nine percent (99.9%) monthly availability on the workspace application and ninety-nine point five percent (99.5%) monthly availability on the module-to-SabeeApp connectors, measured outside of the maintenance windows announced in advance on the /changelog page. Should measured availability fall below these targets in a given month, the Customer may claim a service credit equal to five percent (5%) of the monthly fee for each full percentage point below target, capped at fifty percent (50%) of the monthly fee. Credits are the sole and exclusive remedy for missed service levels.

10. Support

Email support is included in every module subscription. First-response time is a maximum of eight (8) business hours during Central European business hours (Monday to Friday, 09:00 to 18:00, excluding Montenegrin public holidays). Priority support with a one-hour response target and a named point of contact is available under a separate annual add-on quoted on request through the /contact page.

11. Intellectual property

Sabeemod retains all intellectual property rights in the Service. The Customer receives a non-exclusive, non-transferable, non-sublicensable licence to use the Service during the term of this agreement, strictly for the internal operation of its own hotel, hostel or apartment business. Reverse engineering, decompiling, republishing, reselling or benchmarking the Service against competing products for commercial publication is prohibited without prior written consent. The Customer retains all rights in its own data and grants Sabeemod a limited licence to process that data solely to deliver the Service.

12. Confidentiality

Each party undertakes to keep confidential any information disclosed by the other party that is marked confidential or that a reasonable person would understand as confidential, for the duration of this agreement and for five (5) years afterwards. This obligation does not apply to information that is publicly available through no fault of the receiving party, that was already known to the receiving party prior to disclosure, or that must be disclosed pursuant to a court order or a regulatory obligation, provided the disclosing party is notified in advance to the extent legally permitted.

13. Liability

To the maximum extent permitted by applicable law, Sabeemod's aggregate liability in contract, tort or otherwise, arising out of or in connection with this agreement, is capped at the total fees actually paid by the Customer for the twelve (12) months preceding the event giving rise to the claim. Sabeemod will not be liable for indirect, consequential, incidental or punitive damages, for loss of profit, revenue, data, goodwill or business opportunity, even if advised of the possibility of such damages. Nothing in this agreement excludes liability for gross negligence, wilful misconduct or death or personal injury caused by negligence.

14. Force majeure

Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, including war, acts of terrorism, natural disaster, epidemic, pandemic, general strike, disruption of an upstream cloud provider, disruption of the SabeeApp API, cyber-attack of a third party, or regulatory intervention. The affected party must notify the other of the force-majeure event within five (5) business days. If the event lasts more than thirty (30) days, either party may terminate this agreement without liability.

15. Data protection

Personal data processed through the Service is governed by the Privacy Policy on the /privacy page and by the Data Processing Addendum on the /dpa page, which forms an integral part of these Terms. The Data Processing Addendum reflects Articles 28 and 32 of Regulation (EU) 2016/679 (GDPR). The competent supervisory authority is Agencija za zaštitu ličnih podataka (AZLP), registration number 05-030/24-1938.

16. Assignment

The Customer may not assign this agreement to a third party without prior written consent from Sabeemod, except in the case of an intra-group reorganisation where the assignee remains under common control and where the assignee accepts these Terms in writing. Sabeemod may assign this agreement to any successor entity resulting from a merger, acquisition or restructuring, subject to prior notice to the Customer.

17. Modifications

Sabeemod may amend these Terms from time to time. Material amendments are notified by email to the billing contact at least thirty (30) days before entry into force. Continued use of the Service after that thirty-day notice period constitutes acceptance of the amended Terms. Customers who do not wish to accept the amended Terms may terminate the affected module subscriptions before entry into force, without penalty.

18. Governing law and jurisdiction

These Terms are governed by the laws of Montenegro, with mandatory consumer-protection provisions of the Customer's country of establishment remaining unaffected. Any dispute arising out of or in connection with these Terms will be brought exclusively before the courts of Podgorica (Osnovni sud u Podgorici), unless mandatory rules assign exclusive jurisdiction to another court. The parties will first attempt to resolve any dispute amicably through direct negotiation between authorised representatives, then, if unsuccessful, through mediation before the Chamber of Economy of Montenegro.

19. Language

These Terms are executed in English. Translations may be provided for the convenience of Customers, but in case of discrepancy the English version prevails. All notices exchanged under this agreement must be in English or in Montenegrin.

20. Entire agreement

These Terms, together with the Data Processing Addendum, the Acceptable Use Policy, the Privacy Policy, the Cookie Policy, the Refund Policy and the order confirmation email, constitute the entire agreement between the parties and supersede all prior discussions, offers, proposals or agreements. Purchase order terms, general conditions of purchase or supplier onboarding forms unilaterally imposed by the Customer are expressly excluded.